[Undisputedtruth]

Originally Posted by bexy

so again it is US who have mis-understood you, i see hmmmmm

hang on just one second mr udt person, saying that what mark said higlighted the unprofessionalism of ntl csrs.............is saying that he will not be willing to help abusive customers....or am i mis-interepreting you again?

Originally Posted by Undisputedtruth

Actually Mark said he would not more than it was necessary. There is nothing in my reply to Mark to suggest Mark was being rude to the customer. The point I was trying to make, and you failed to grasp, is that a professional will go the extra mile to help the abusive customer. From personal experience of dealing with difficult customers, most abusive customers are reasonable people.