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Originally Posted by Chrysalis
Mr Angry the big question still for me is tho are the majority of people claiming still moving to different banks after or still able to use the banks facilities as normal?
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The thing to bear in mind is that banks are banks, it's what they do. Each will have their own hangups from a customer perspective. As Florence says above - having two accounts is the best idea / practice.
Two years ago the banks would refund and then close the account out of spite. Today, however, if they were to do that they'd soon be in difficulties with the sheer number of people reclaiming charges so they have to be more pragmatic in their approach (hence the dramatic increase in very near complete offers of settlement after letter one).