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Originally Posted by bexy
 take your own advice and read mark's post properly, he said he would be polite to the abusive customer, and do his job, but not take it that one step further and go out of his way to go that extra mile |
Actually Mark said he would not more than it was necessary. There is nothing in my reply to Mark to suggest Mark was being rude to the customer. The point I was trying to make, and you failed to grasp, is that a professional will go the extra mile to help the abusive customer. From personal experience of dealing with difficult customers, most abusive customers are reasonable people.