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Originally Posted by Undisputedtruth
Thanks for your last paragragh. This only highlights CSRs unprofessional behaviour. A good CSR should still be helpful to an abusive customer, otherwise he is no better than the abusive customer himself.
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I think Mark was saying that he would still be as helpful as required, but would be less likely to go beyond the minimum required to help an abusive customer.
So, UDT, in your (presumably) customer facing rule, are you equally helpful to all your customers? Or do you help some more than others?
Edit: Was typing this while bexy posted.