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Originally Posted by Undisputedtruth
Mark, read post again properly and then get back to me. I have no time for people unable to read my post without adding their imagination to it as well.
Thanks for your last paragragh. This only highlights CSRs unprofessional behaviour. A good CSR should still be helpful to an abusive customer, otherwise he is no better than the abusive customer himself.
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take your own advice and read mark's post properly, he said he would be polite to the abusive customer, and do his job, but not take it that one step further and go out of his way to go that extra mile