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Originally Posted by Mark W
so you are admitting you are not 'nice' to csa's when you call then? simply to ge the most out of them you can? and you wonder why you seem to be able to get little out of them??
if someone was a right ba*tard to me on the phone, id be polite, to the point and do no more than i absolutley had to. someone is nice - hell, even normal - id do whatever i could for them, including bending a few rules
to get it sorted...... a lesson for ya perhaps....
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Mark, read my posts properly and then get back to me. I have no time for people unable to read my posts without adding their imagination to it as well.
Thanks for your last paragragh. This only highlights CSRs unprofessional behaviour. A good CSR should still be helpful to an abusive customer, otherwise he is no better than the abusive customer himself.