[miker72]

ntl are the worst company i have ever had the misfortune to use , at present they owe me £400 as they had been billing me (and taking the money from my account) for 3 seperate accounts despite me only having one internet connection. they have owed me this money since jan06 and despite 34 phone calls to CS , i am still waiting . bear in mind each call usually lasts over half hour (listening to the geordie fella and the daft music) equates to over 17 hours of phone calls . however if i call the "upgrade account/new customer number" which incidently is 0800 free , i get put through to an op immediately .
i have now had my internet cut-off, and been told that they wont reconnect it until i have a valid means of payment set-up. i have asked to be billed each month so i can pay at PO but they claim this is no longer possible, and the only way i can reconnect is to allow them to use direct-debit. I am not willing to set up dd as they cant be trusted and find it ironic that they cut me off , despite THEM OWING ME £400:ma d:
needless to say i am now passing the matter to otello to handle and would strongly advise any new potential customers to look elsewere for a reliable/competant isp