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Originally Posted by scastle
So, you don't approach NTL associates with a negative attitude? Yet you say "I try not to ask difficult question as this only confuse their mind" & "thankfully I have used these skills when dealing with NTL associates". You appear to be assuming that whatever associate you speak to will be thick (or lack communication skills) or difficult. If that is not a negative attitude, I don't know what is.
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Well if tried to treat NTL CSRs as capable and reasonable, then I can almost guarantee it they will say inappropriate things, get emotional or cause more problems