Quote:
|
Originally Posted by scastle
So, you don't approach NTL associates with a negative attitude? Yet you say "I try not to ask difficult question as this only confuse their mind" & "thankfully I have used these skills when dealing with NTL associates". You appear to be assuming that whatever associate you speak to will be thick (or lack communication skills) or difficult. If that is not a negative attitude, I don't know what is.
|
The point you fail to grasp is that when I deal with CSRs they do not get overstretch thus making their lives a bit more easier.