Thread: Orange changes Charging
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Old 15-08-2006, 07:47   #16
dragon
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Re: Orange changes Charging
Quote:
Originally Posted by m419
When I was with Orange and there was a problem with network coverage and couldn't call them from a mobile. I had to use a payphone as the landline wasn't connected, It cost £6 as it was an 07973 number, and they kept me on hold for ages.

Well, I billed them for this and they decided to ignore my bills, so I added £10 late payment charge plus postage charges so in total I billed them £17. 3 weeks after I got a smug letter from Orange asking what the bill I sent them was for, my first letter already showed them what it was for. They paid up in the end when I mentioned Ofcom,the Register,Digital spy and The sun.

So, thats how I control companies! So corporations be aware of me! and make sure you get a freephone number for your customer service centre as I will bill you for keeping me on hold if its an 0845,0870 or mobile number if its regarding problems caused by your organisation.

I will simply not let companies make money from me if its regarding a complaint or fault caused by that particular organisation.

Thats actually A good idea, why should you have to pay to be on hold to talk to their faults department.
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