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Originally Posted by unlimited
BT's customer service is no better and is in my opinion far worse than that of NTL. All this crap about how there senior managers will come running to your rescue just from a email is laughable.
Now you see why i could not be bothered messing about with them. The only way to make them realise that they are crap is to hurt them by leaving. To be honest i don't think that will even bother them they are to thick skinned and arrogant to understand.
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Easy for you to leave since you had cable as an alternative.
My connection is somewhat better now after loads of grovelling on public forums and forcing nildram to escalate it to BT for an engineer. The shortest possible route from my street cabinet to the exchange is 3.6km and I am a further 100m from the cabinet, so in other words everyone connected to my cabinet is more or less in crap land. I am getting now 4.5mbit speeds which I am happy with and I see very little contention however their is still many things wrong with how adsl max is provided and marketed.
The other side of leics I got loads of phone numbers from yell.com and put them into the bt checker which all gave rated 6.5mbit to 8mbit service so in other words good lines, that side of leics has 5 exchanges covering the same area as 1 exchange this side of leics, and the 2 city exchanges are also nearer that side of leics.
I then entered loads of numbers from this side of leics and they all heavily varied, not a single one got 6.5mbit rated speeds the best got 6mbit with most been rated between 3mbit and 5mbit and only suitable for 1meg fixed speed not 2 meg fixed speed. I tried numbers from 3 different postcode regions so a good 3rd of leicester all at this side.
So whats different?
Well all the good areas of leicester happen to be also serviced by ntl digital so if on the other sides of leicester their is a choice between ntl digital service or adsl on a good short line. This side of leicester their is a choice of adsl on a long line or dialup and in some cases like my old address ntl analogue with broadband, so it appears competition has some affect of what BT are happy to provide. I also found out of adslguide there was at least 1 exchange on my side of leicester that was decommisioned and they simply moved all the lines connected to it to different exchanges, my street cabinet happens to be in between me and where that exchange used to be so I wonder if my line was originally on that exchange as the street caibnet is further away from my current exchange then I am so hardly seems an optimal route.