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Originally Posted by bexy
funny u make a sweeping statment about me settling for second best, and then ignore the reply  |
Are expecting me to reply to two different post at once?
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Originally Posted by bexy
excuse me?
are u insinuating that i am happy with "second best" ? having worked for customer service i know the level of service that i should be getting......i think that it is YOU that has the problem, in that you are maybe expecting too much, or are going in with a negative attitude
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You may have worked in customer serice, perhaps even for NTL (whether you did or not I do not care), but I very much doubt your customer handling skills is advanced as mine. If you did, then perhaps you could see things the way I do. As for me having high expectations, I do not make any apologies and why should I? With NTL, I'm afraid, I have low expectations. There is no point is setting them for NTL. BT has actually surpassed my expectations.
Again, you're suggesting I'm approaching the associates with a negative attitude. May I refer to you my answer I gave in post #53. Do you not read my post?
