Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Prentonian · 14-08-2006, 17:22

Here's another option for the poll: "Getting through would be nice".

I tried calling them a few minutes ago. After entering my phone number, then pressing for the department I want, I get told the lines are currently busy and will have a wait of up to five minutes.

A minute or so later I get an engaged tone with a message saying that all lines are engaged as I've tried calling at a busy time, and am advised to call back later before getting disconnected.

With it being an 0845 number I still get charged! This also goes on to the times I couldn't get through last week.

What a bunch of robbing sods. I'm sorely tempted to tell ntl (if I ever get through to them) exactly what I think of them and that I no longer require any of their services - even if it means paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£120 for BT to put a line in to replace this one.

14-08-2006, 17:22	#785
Prentonian Inactive Join Date: Dec 2005 Services: Sky and soon to leave VM for BT Posts: 14	Re: NTL Customer Services: Your personal experience Here's another option for the poll: "Getting through would be nice". I tried calling them a few minutes ago. After entering my phone number, then pressing for the department I want, I get told the lines are currently busy and will have a wait of up to five minutes. A minute or so later I get an engaged tone with a message saying that all lines are engaged as I've tried calling at a busy time, and am advised to call back later before getting disconnected. With it being an 0845 number I still get charged! This also goes on to the times I couldn't get through last week. What a bunch of robbing sods. I'm sorely tempted to tell ntl (if I ever get through to them) exactly what I think of them and that I no longer require any of their services - even if it means paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£120 for BT to put a line in to replace this one.