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Originally Posted by James Henry
They do that because all their competitors for that business will also be offering freephone tech support, etc.
Just as their competitors all charge for the calls to support on residential services  |
Who?
BT telco/vision (0800 800 150), Vonage (0800 008 6000), TalkTalk (0800 049 5050), Bulldog ( 0800 404 8151), Be (0808 234 8566) and even Sky (0800 587 5707) if you look hard enough. There's mobile companies too but I won't list them as Virgin currently only charge 10p per call to their CS.
Just a few examples of how it should be done!
