Quote:
|
Originally Posted by bexy
i find this very interesting, because from your location you are probably in the same "ntl area" as me, and yet you have had oddles of problems with cs and i haven't apart from waiting times.....you may say that i am more willing to put up with their crap/crap customer service..but i wouldnt agree i have worked in the customer service sector, in one way or another, for the past 5years...maybe the way you approach the person you are speaking does effect their performance..maybe it doesn't   |
I think with you, you're probably happy with their service. However, I just not happy with second best. Why should I be dragged down to settle for second best, Bexy?
I've been on various courses on how to handle to dificult and abusive people and thankfully I have used these skills when dealing with NTL associates. I try not to ask difficult questions as this only confuse their minds. I try and give support especially when they are clearly not capable. Though I'm polite on the phone, they are clearly lack skills in handling customers.