Cable Forum - View Single Post - NTL offering package to challenge talk talk

IanGuy · 13-08-2006, 00:53

I rang up as both my offers of 9.99 1mb broadband and 12 months free sky sports had ran out.

I told the lady on the other end at retentions that I was told to ring back in order to get the offers renewed (which I was). She said no problem, took about 10 minutes (literally) and then said those offers have now been reapplied for 12 months.

I get a bill and have been charged full price for both services. Not happy at all as I would have cancelled Sky Sports otherwise. I rang back up today to state the situation to CS (as retentions isn't open until Monday), she gave me 9.99 1mb broadband for 6 months, which she said was all she could do.

I accepted the offer, as I could just ring once again when it runs out; I then asked her if I could cancel Sky Sports and she did so. I'll be ringing retentions soon to complain about this blatant lie over the phone that discounts have been applied and not. I'd rather them say they can't or simply don't want to apply the discounts for me, other than let me have an unexpected extra ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£13.50 on my bill.

13-08-2006, 00:53	#460
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Re: NTL offering package to challenge talk talk I rang up as both my offers of 9.99 1mb broadband and 12 months free sky sports had ran out. I told the lady on the other end at retentions that I was told to ring back in order to get the offers renewed (which I was). She said no problem, took about 10 minutes (literally) and then said those offers have now been reapplied for 12 months. I get a bill and have been charged full price for both services. Not happy at all as I would have cancelled Sky Sports otherwise. I rang back up today to state the situation to CS (as retentions isn't open until Monday), she gave me 9.99 1mb broadband for 6 months, which she said was all she could do. I accepted the offer, as I could just ring once again when it runs out; I then asked her if I could cancel Sky Sports and she did so. I'll be ringing retentions soon to complain about this blatant lie over the phone that discounts have been applied and not. I'd rather them say they can't or simply don't want to apply the discounts for me, other than let me have an unexpected extra ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£13.50 on my bill.