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Originally Posted by lostandconfused
NO i wasnt saying that at all, however i may not have written it well, what i was tryin to get across is that the legal department are not customer facing, so would only get involved once a complaint has been escalated using the correct proccedures
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Which brings us back to
"and they refused to handle my complaints according to their own terms and conditions."
Legal proceedings are the only realistic method of bringing NTL to its senses. One only has to look at the posts regarding their incompetence and deceit on these forae to realize that until such time as a legal precedent has been established then NTL will, quite happily, continue disavowing and abusing their customers.