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Originally Posted by hotscotchbonnet
A Notice of Intention is a legal proceeding, and a prerequisite to court.
It is also interesting to know that the formal complaints procedure regarding ADR is ignored as a matter of policy, if this is indeed what you are saying.
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NO i wasnt saying that at all, however i may not have written it well, what i was tryin to get across is that the legal department are not customer facing, so would only get involved once a complaint has been escalated using the correct proccedures