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Originally Posted by bopdude
I'll be interested to see how you do with the Abbey, my claim will be against them ( when I pull my finger out ) read some stories over on the consumer advice site, Abbey are trying a stall tactic by say thatthey don't hold the records anymore, something along those lines anyway.
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What they actually say is that they don't store the last 6 years' worth of charges separately from "other transactional data" (which I read as being payments and withdrawals). They do offer (for a charge of £5 for one month's worth of data or £10 for several months' worth) to retrieve a complete list of transactions from microfiche. They even supply a form to request the data.
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I would like to advise you that under a Data Protection Act Request, you will only receive the transactions that are currently held on our systems. These will be forwarded to you within 40 days, free of charge, under separate cover. Any earlier transactions have been archived onto microfiche, which is not covered by the Data Protection Act. These archived transactions will not therefore be supplied to you under a Data Protection Act request and will not be subject to the 40-day ruling.
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The day after receiving the letter I received the past year's worth of statements, which pretty much covered the period that they were charging me for so I didn't bother with the microfiched data.