Quote:
|
Originally Posted by lostandconfused
obviously i have no idea around your account, however you say it should be way after 4 weeks of the bill being produced that you were disconected, however there may have been a credit limit on the account, often people with direct debits are completly unaware it is on there as it wont have affected them before.
|
With all due respect, I think you missed the point. I am saying I should not have been disconnected because I refused to pay an invalid contract - as is my right. Neither should I have been refused reconnection when I reasonably offered to pay the months services according to my preexisitng and valid contract. This is doubly true as I had been told to await correction of the invalid contract/bill by CS prior to disconnection.
The timescale is just a side observation. The DD was only ten days late. NTL had not told me they had cancelled the DD, and given my conversation with CS regarding the reissuing of bills I could not be reasonably expected to know my account was in arrears. The main point, however, is that the arrears related to an invalid contract.
There are laws in this country against switch selling. Switch selling is a deceptive way of selling that involves advertising a product at a very low price in order to attract customers who are then persuaded to switch to a more expensive product.
NTL have attempted to force me onto a 40% more expensive tariff and 6 month longer obligation. When I stated that I wanted to retain my original agreement they used intimidation to attempt to make me pay - and become legally bound - to the new contract. They disconnected services, they threatended my credit rating, and they refused to handle my complaints according to their own terms and conditions.
Despite all of this I tried very hard to honour the original preexisiting contract, bu spending hours of my time calling CS and requesting a bill that accorded to my previously agreed contract.
Quote:
|
Originally Posted by lostandconfused
also you said your letters of pending legal action went ignored, the ntl legal department wont respond to any letters of this sort.
they are there purely for legal procedings
|
A Notice of Intention is a legal proceeding, and a prerequisite to court.
It is also interesting to know that the formal complaints procedure regarding ADR is ignored as a matter of policy, if this is indeed what you are saying.