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Originally Posted by lostandconfused
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if you think you are being overbilled all you have to do is call CS! if you are, they will be able to resolve it, if not they will explain how it goes.
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Quote:
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Originally Posted by lostandconfused
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whilst ntl has a responsibilty to as accuratly as possible bill customers. The customers also have the responsibility to check this.. come on your not 5 yrs old any more
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Yes, it may seem odd that the erronous transactions weren't noticed, but this does not change NTL's obligations in the matter. NTL has a legal obligation to provide the services provided for on the contract and the customer has a right to reasonably expect this to be carried out without error. The onus is on NTL to ensure there are no errors due to faults in their system, and that if errors are evident athat they be corrected in a timely manner. That is the bottom line.
A few quid here and there from thousands of customers amounts to a very large profit. This is precisely why there was a cracking down on erronous bank charges recently - it is not just about singular error, it is about systematic mismanagement that large companies have little incentive to resolve because of the profits they set to lose if they do!