xathras

prior to my recent promotion in a unnamed telecommunications company this is what i did to pay the bills. customer services is very frustrating, 9 times out of 10 its procedures and other staff that fault what will happen on that call. For example in my previous call you where expected to deal with a call in 240 AHT [average handling time - seconds], which is 4 minutes, you would be continually pestered going over that, you couldnt use after calll, they wanted a first time resolution and expect you to get a sale out of the customer to.

so please remember when calling customer services these guys sometimes, get paid less than the cleaners, and deal with everyones fcuk ups, per department.