[lostandconfused]

i completly agree customer services is the face of the company and there are many people working that shouldnt (btw dont get me started on tech support!)

maybe a better way to deal with it if your not happy is to take their name, hang up and call back to report it, the call queues have gone down massivly in the past weeks, so if your calling after 4 id be surprised if you have to wait more than 3 mins.

i think the only way to get it sorted is to sort the wheat from the chaff as such and get the people that are just passing customer about the boot

p.s if you do have a complaint, make sure the person your speaking to does make a log of the complaint on the account as any form of disatisfaction should be logged (but best to make sure it is) as these do go to ofcom