lostandconfused
Mate, I have given up calling customer services. Its pointless. No one ever solve anything. The system is always down. You have to understand that the "customer serivices" department represents the company. People at NTL dont keep their promises. Unfortunately, there is no email method to complain, else it would be overwhlemed. I have wasted a good part of 2 weeks on hold, and talking to members of your team. I am none the wiser in resolving the issues. Furthermore I had the "pleasure" of talking to broadand tehcnical support, wasting my money on the calls. Again no resolution to the problem.
I'm sure people like yourself are the exception rather than the rule. By the number of threads in this forum, the general opinion is that NTL customer services is poor.
People shout due to poor manners, yes, but more likely at the frustration at being put on hold for hours, and sent from department to department. Its suprising in a company such as NTL, communication between departments, and then to the customers is so poor.
Its not much fun getting up in the morning, try and get through to customer serivices, and then go over the same problem again and again!!!!!