[lostandconfused]

i understand that in these cases people have been double billed, normally this happens when there is a problem when the user is registering the account, and two accounts are set up, the only way to stop this is either to have a trained technician to install the software on every customers pc or to have someone to look at every nwe account opened and compare it to every other one to make sure there arnt two at the same adress, both not really feasable.

if you think you are being overbilled all you have to do is call CS! if you are, they will be able to resolve it, if not they will explain how it goes.

as far as people that have been double billed to the amount of £1000's , in my own opinion this is your own fault. if you dont check your bank statements more than once every two years then you should expect to have this sort of thing happening. if when you got your first statement through and called up, your would have been overcharged less than £30 and got it resolved, instead it goes on for months and months then you want to claim back interest on it.

whilst ntl has a responsibilty to as accuratly as possible bill customers. The customers also have the responsibility to check this.. come on your not 5 yrs old any more