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jock · 09-08-2006, 16:50

Hi,

I am hoping that someone on this forum can please offer me some assistance to the following issue!

This morning NTL installers came to my building (comprised of 9 private flats).
I didn't bat an eyelid, as you do. I live in an area full of NTL customers, theres always an NTL van around.

However

when I came back this evening I was appalled to see what in my opinion is a botched, lazy installation.

In this case they appear to have split the cable at ground level and proceeded to nail the cable to the walls of my flat (without permission). the entry point to the next flat is just a drilled hole that has been filled with silicone sealant! (Not allowed to have Sky on walls of building! Part of leasehold agreement)

Several years ago a previous flat owner who used to work as a cable installer told me that the underground cable comes out at the back of our flats and is channelled outside the building via a conduit to a "hub" in the loft.The cable is then channeled from there via conduit internally to each flat.

When I upgraded to a digital STB the installers had to also rewire as the existing cable was "crap". These guys done a sterling job, very proffessional etc. No fuss and a relatively quick job as the routed the new cable via the conduit provided!

Now Ive tried to complain via phone but unable to get answer! never mind a wee bit expensive.

Considering some of the stories Ive read re NTL ive had pretty good service as a customer of 6 and a half years.

But what can I do to get this eyesore rectified???????

Thanks

Jock

09-08-2006, 16:50	#1
jock Inactive Join Date: Dec 2003 Location: hants Age: 57 Posts: 15	Installation Issue! Hi, I am hoping that someone on this forum can please offer me some assistance to the following issue! This morning NTL installers came to my building (comprised of 9 private flats). I didn't bat an eyelid, as you do. I live in an area full of NTL customers, theres always an NTL van around. However when I came back this evening I was appalled to see what in my opinion is a botched, lazy installation. In this case they appear to have split the cable at ground level and proceeded to nail the cable to the walls of my flat (without permission). the entry point to the next flat is just a drilled hole that has been filled with silicone sealant! (Not allowed to have Sky on walls of building! Part of leasehold agreement) Several years ago a previous flat owner who used to work as a cable installer told me that the underground cable comes out at the back of our flats and is channelled outside the building via a conduit to a "hub" in the loft.The cable is then channeled from there via conduit internally to each flat. When I upgraded to a digital STB the installers had to also rewire as the existing cable was "crap". These guys done a sterling job, very proffessional etc. No fuss and a relatively quick job as the routed the new cable via the conduit provided! Now Ive tried to complain via phone but unable to get answer! never mind a wee bit expensive. Considering some of the stories Ive read re NTL ive had pretty good service as a customer of 6 and a half years. But what can I do to get this eyesore rectified??????? Thanks Jock