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Originally Posted by xathras
i think you missed the point this issue would never get to court as the defenant has a let, a receipt and tracking number as proof that he supplied ufficient notice as per the ntl legally binding contract states.
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Has this what its really come down to? Having to conduct business with NTL in a manner of legality?
All this just smites of new bullying tactics by NTL, with them simply ignoring your request to terminate the contract on the date that you have given, and then threatening you with bad credit rating.
---------- Post added at 09:53 ---------- Previous post was at 09:12 ----------
Give credit where its due.
I just come off the phone from two very helpful NTL CS people. There was a problem with the disconnection which hopefully will be sorted out and they did acknowledge my cessation request from back in June so that scuppered my big conspiracy theory.
With any luck it should all even itself out (billing wise) over the next month or so.
My point, and gripe with NTL is that I have been with them for nearly seven years and the only time I have ever had to call them is to tell them there is a fault with their network, be it telephone or TV. I simply do not buy into the concept that by charging for support calls it makes the numptys think twice about calling CS and this in some way benefits the genuine support callers.
Back in June I was on hold for over 15 minutes which just re-inforced my cynicism over the switch to 0845.
And yes, I am bitter because on the whole, NTL is very good value for money (yes the service is shonky now and then) and I've had to abandon them over my principles about them introducing the 0845 number.
Any, rant over. I better get on with some work.