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Originally Posted by bomberbrown
My opinion of NTL has now plummeted!!! The 0845 number switch IMHO was commercial suicide! I think they're feeling the pinch of the exodus.
My advice - Get a FreeView Box!
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My advice - Understand that the fact that you are cancelling does not mean there is an exodus, it simply means, um, you are cancelling.
I suspect the number of customers who will actually cancel due to the 0845 number is insignificant in terms of the overall customer base and the benefits to both the finances and the service levels of not using a free number. RFree numbers just encourage people to ring in with frivolous stuff, including old ladies wanting a chat. Then you get big queues because there aren't enough staff to handle the call volumes. Then you have to employ more staff to cope, then you have to put the prices up to pay for them, etc etc.