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Originally Posted by Russ D
We have high-level contacts directly in to ntl - PM me if you want us to intervene.
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Well, thankyou I do appreciate the time spent by everyone on these forums in sorting out problems, and it is a great forum.
However, I did follow up that option when I first posted my case a month ago and sent off my a/c details, and NTL declined to get back to me.
I do think that it is top level company policy (rather than resource restricted Customer service reps trying to keep their jobs) that is the main problem, so I guess county court judgements are more likely to bring about changes in the long run.
---------- Post added at 16:54 ---------- Previous post was at 16:49 ----------
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Originally Posted by N00N00
Anyway good luck - this could be rather expensive for NTL if you win  |
Well, it could certainly be expensive for them if they had to stop overcharging people!
