Quote:
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Originally Posted by Mr Angry
With all due respect I think it's a better idea to go the county court route.
Whilst this forum has some good contacts (and results) from NTL it is quite evident that until such time as this type of ineptitude is a matter of public record that the same shambolic behaviour on their part will simply repeat itself.
NTL need to realize that they have a legal obligation to their customers and that the ocassional addressing of same via this forum does not consitute them meeting that obligation.
I respect the hard work that the admin / mods do on this forum in conjunction with their contacts at NTL but there comes a time when one has to realize that repetitious posts of this nature are clear evidence that lessons are not being learned.
Confining this type of issue to a resolution at a "contact" level, whilst satisfactory for one user of this forum, is simply allowing the issue to perpetuate itself across the gamut of NTL's customer base.
Is it not better that a precedent under consumer law is established whereby NTL, at the highest echelons, have to sit up and take note?
Thoughts?
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That is music to my ears!
I couldn't agree more - sadly as it stands, without a system of punitive damages the peanuts NTL will have to pay out for the few cases that do go to court is not going to dent the profits they reap from what appears to be systematic overcharging.
On the plus side however (presuming settlement isn't out of court) on top of the couple of thousand NTL will have to pay in damages, they will also be stuck with legal fees that far outweigh that. As consumers we can represent ourselves - NTL will be employing legal representatives at several hundred quid an hour.
By my estimation the advice NTL will be given re luvclubs case is that they are best off settling out of court. But, I agree with MR Angry - what is needed is judgments on the public record.
Even without punitive damages, the small claims court it is possibly still the best way of getting managment to take responsibilty. All those new shareholders at Virgin might have something to say about it too!
luvclub are you still about? I am dying for an update. I sincerely hope you went to court and recovered losses for the monies, time and embarrassment caused.