Cable Forum - View Single Post - NTL Installation

VSPNET · 07-08-2006, 15:16

Rang NTL today about the incident for the third day running and the first person on the phone today told me there systems were down and she put me on hold and transfered me to the proper dept but during the holding proccess it cut me off this then happnened for another 2 times within 1 hour. I finally got through to one of the customer service people in the right dept and the woman sorted out an installation date.

Then 5 minutes ago some skin headed NTL reperesentative knocked on ym door and told me that he has just spoken to the neighbours and that they have consented but he will need to get them to sign the form.

He said that installation should commence next week and will take approximatly 1 hour.

I am rather annoyed it wasnt until i started moaning on the phone that no one from NTL has contacted me about it that they have sent somone round.

This is not how a company should be run. And i do thank Red Robin for her support and advice in this matter.

07-08-2006, 15:16	#26
VSPNET Inactive Join Date: Nov 2005 Location: Northants Age: 40 Services: Ment to be NTL 10mb Service Posts: 40	Re: NTL Installation - Digging Up The Road Costs? Rang NTL today about the incident for the third day running and the first person on the phone today told me there systems were down and she put me on hold and transfered me to the proper dept but during the holding proccess it cut me off this then happnened for another 2 times within 1 hour. I finally got through to one of the customer service people in the right dept and the woman sorted out an installation date. Then 5 minutes ago some skin headed NTL reperesentative knocked on ym door and told me that he has just spoken to the neighbours and that they have consented but he will need to get them to sign the form. He said that installation should commence next week and will take approximatly 1 hour. I am rather annoyed it wasnt until i started moaning on the phone that no one from NTL has contacted me about it that they have sent somone round. This is not how a company should be run. And i do thank Red Robin for her support and advice in this matter.