Cable Forum - View Single Post - NTL Customer Services: Your personal experience

marty · 07-08-2006, 14:13

Our main stb went faulty on wed of last week. Phoned CS and was told an engineer would be out on friday. Sure enough engineer turned up and replaced our old DI4001 box with a new samsung 2110 . The guy was very helpfull and took time to explain what he was doing and even did a pretty good job of fielding the questions I had on HD! We have one of big Philips 32PW wide screen CRT tv's but the picture quality we now have is excellent! I'am struggling to see what difference HD is going to make now unless I buy a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2k or ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£3k high quality LCD tv.Prior to this I had phoned up CS and got reduction in TV package and broadband.So for me thats earned NTL 10 out of 10 for customer satisfaction!

07-08-2006, 14:13	#783
marty Inactive Join Date: Oct 2005 Posts: 7	Re: NTL Customer Services: Your personal experience Our main stb went faulty on wed of last week. Phoned CS and was told an engineer would be out on friday. Sure enough engineer turned up and replaced our old DI4001 box with a new samsung 2110 . The guy was very helpfull and took time to explain what he was doing and even did a pretty good job of fielding the questions I had on HD! We have one of big Philips 32PW wide screen CRT tv's but the picture quality we now have is excellent! I'am struggling to see what difference HD is going to make now unless I buy a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2k or ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£3k high quality LCD tv.Prior to this I had phoned up CS and got reduction in TV package and broadband.So for me thats earned NTL 10 out of 10 for customer satisfaction!