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Originally Posted by Russ D
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Originally Posted by dev
firstly with paying late, to me if its a day late or a year late, its still a late payment. If they let people off with being a day late, people would start wanting 2 days etc. Afaik, with a late payment you can be fined, kicked off, whatever ntl want to do as long as you've been told of the consequences (which you did).
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So I suppose when ntl get things wrong and installers don't turn up or refunds don't materialise, that's different?
Anyone can make a mistake. |
I honestly think you should be able to charge NTL for a missed appointment. If they can charge you then you should be able to charge them.