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Behemoth · 04-08-2006, 12:04

Latest instalment. This is turning into a blog :-)
Rang CS dead on 9am and immediately spoke to someone in cancellations. In fact, he seemed surprised I'd got through so early! Unfortunately there was no way he was going to cancel my account and we ended up in a Monty Python Argument Sketch situation, with him saying NTL were brilliant and I didn't need to cancel. I stuck to my guns and at 9.05 he said he would have to transfer me to someone else to arrange a cut off date. Then found myself in the queue for 'Home Movers'.
At 9.15 someone answered. He took my details and we agreed a cut-off date. However he said as their computer system was not working properly he couldn't guarantee it would go through and I should ring back in a few days to check! Had quite an interesting chat with this chap who was obviously 200% peed off with NTL and learned quite a lot about the state of play there. The long and short of it is they can't afford sufficient staff or to replace an antique computer system which is out of action more often than working.

04-08-2006, 12:04	#29
Behemoth Inactive Join Date: Aug 2006 Posts: 9	Re: How to cancel ntl services? Latest instalment. This is turning into a blog :-) Rang CS dead on 9am and immediately spoke to someone in cancellations. In fact, he seemed surprised I'd got through so early! Unfortunately there was no way he was going to cancel my account and we ended up in a Monty Python Argument Sketch situation, with him saying NTL were brilliant and I didn't need to cancel. I stuck to my guns and at 9.05 he said he would have to transfer me to someone else to arrange a cut off date. Then found myself in the queue for 'Home Movers'. At 9.15 someone answered. He took my details and we agreed a cut-off date. However he said as their computer system was not working properly he couldn't guarantee it would go through and I should ring back in a few days to check! Had quite an interesting chat with this chap who was obviously 200% peed off with NTL and learned quite a lot about the state of play there. The long and short of it is they can't afford sufficient staff or to replace an antique computer system which is out of action more often than working.