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Originally Posted by andynation
My biggest gripe was that you could only cancel 9-5 on a week day. As the first ntl cs girl told me its tough luck that you have a job "you are now stuck in our catch 22 situation - got a job to pay for ntl, can't cancel your ntl cos you are at work."
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If true, then for a company of their size & stature, this is in short: pathetic.
Truly, inescapably, dire.
Completely laughable.