Quote:
|
Originally Posted by Behemoth
... after 15 minutes I spoke to a very harassed man who took all my details and then put me on hold. He came back to me several minutes later and said he couldn't help me because the computers were down and he didn't know when they would be working again. Poor chap sounded close to tears! He said the best time to ring is dead on 9am.
|
Lets be honest, the poor guy was probably new & still under the mistaken preconception that the were actually hired to assist the customer.
Quote:
|
Originally Posted by Behemoth
Incidentally, on one of the occasions I rang yesterday I was put through to a Seal? line. It was the usual NTL recorded message chap but the options were all mysterious technical terms (initials I think), so presumably it's an internal help line of some sort.
|
It really is no laughing matter but it is so preposterous that I can't help but make the observation:
NTL having reached the capacities of the human psyche to run their ultra-demanding business, no other business model has demanded more from human kind in all the history of all the known universes, are now running trials involving seals to do their custormer support.
This is what you uncovered by chance.
