Quote:
|
Originally Posted by Shaun
You should ahve paid the normal amount and asked them to put the rest in dispute untill they could get it sorted.
|
Yes that is good advice!
Sadly in my case NTL told me to await a new bill, and then cut me off! They cut me off 4 weeks after the incorrect bill arrived, and just over a month after they had debited my account as usual according to existing contract. They then told me I would
only be reconnected if I paid the incorrect bill
in full. So paying the normal amount wouldn't have resolved the problem. I do see your point as in hindsight it would have been a point in my favour, but at the time I lived in hope that NTL would sort it out and reissue the bill according to my original terms and reconnect me.
N.B In normal cases disconnection for non-payment happens at a point considerably after 4 weeks from the date an intial bill is received. Normally several warning letters are sent first!
In actual fact disconnection occured
less than 2 weeks after that months direct debit was due. Not only that, but
NTL had not informed me that the DD was cancelled, and whilst I noticed they were 10 days late in collecting the money, i assumed it was because they were adjusting the billing figures as that is what I had been led to believe by customer services.