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If I paid the bill relating to the new contract it would signal my acceptance of the new 12 month agrement with 40% price hike. Paying that bill would make that contract legally binding. Hence, I was not prepared to do that.
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You should ahve paid the normal amount and asked them to put the rest in dispute untill they could get it sorted.
In addition if they aren't members of the CISAS scheme then they may be memebers of OTELO.
In addition OFCOM don't take on individual cases tehy old do somehting when they get a long list of complaints
