Consumer Direct advice was basically to do everything that I already have done.
They did point out that I can phone ofcom ( i was under impression ofcom would not deal with individual cases) and also recommended CISAS -
The Communications and Internet Services Adjudication Scheme
I do recommend CISAS to anyone seeking dispute resolution outside the court, but who have no joy joy getting NTL to refer the matters to arbitration directly.
---------- Post added at 13:09 ---------- Previous post was at 12:24 ----------
I just checked throught the companies registered under the CISAS arbitration scheme and NTL isn't listed, so I am not sure if CISAS can help after all (although Consumer Direct put me on to them). I will update if I find out more.
---------- Post added at 13:49 ---------- Previous post was at 13:09 ----------
To get thread back on track - anyone have thoughts on collating complaints as background evidence for civil cases?
It could be a useful resource available for anyone seeking damages.