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hotscotchbonnet · 03-08-2006, 11:00

Any other company I have dealt with do offer a cash refund on overcharges.

NTL meanwhile refused to correct the overcharge and attempted to force me to pay it and agree to a new 12 month contract with 40% price hike.

A contract is a legally binding document and this is why people have such trouble cancelling services - NTL have a right to keep billing you for the duration of the contract whether you want the services or not.

However, a contract is only legal if it is assented to by both parties - so NTL's new 12 month contract with 40% rise is not binding on me - unless I signal assent by paying the bill relating to it .

I did inform NTL in writing by registered mail that they had breached their own terms and conditions and that I was not under obligation to be bound to the pre-existing contract (this is my right under the supply of goods act). I received no reply and they continue to bill me.

I also sent a formal complaint asking for the complaint to be sent to ADR, to which they also have neglected to respond.

The matter has since been referred to consumer direct, various media sources, regulatory bodies and ombudsmen.

03-08-2006, 11:00	#3
hotscotchbonnet Inactive Join Date: Jun 2006 Posts: 19	Re: Legal Action Against NTL Any other company I have dealt with do offer a cash refund on overcharges. NTL meanwhile refused to correct the overcharge and attempted to force me to pay it and agree to a new 12 month contract with 40% price hike. A contract is a legally binding document and this is why people have such trouble cancelling services - NTL have a right to keep billing you for the duration of the contract whether you want the services or not. However, a contract is only legal if it is assented to by both parties - so NTL's new 12 month contract with 40% rise is not binding on me - unless I signal assent by paying the bill relating to it . I did inform NTL in writing by registered mail that they had breached their own terms and conditions and that I was not under obligation to be bound to the pre-existing contract (this is my right under the supply of goods act). I received no reply and they continue to bill me. I also sent a formal complaint asking for the complaint to be sent to ADR, to which they also have neglected to respond. The matter has since been referred to consumer direct, various media sources, regulatory bodies and ombudsmen.