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Originally Posted by stu2405
Same for me to but i have now got to cancel.
I used this number so it did not matter how long i was on the phone and it is through to customer relations.
0800 0529403
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That number is the retentions number?
Why anyone would want to grill you because you want to leave is beyond me, here we have a company that is now backed by virgin, millions of customers, but when one calls to cancel they are interrogated, they are put through the mill, they are sworn at, to get around the issue of protecting the cs members identity I would suggest numbers instead of names, so a caller would be greeted by something along the lines of " Hello welcome to NTL you are today speaking to customer service representative number 123456 how can I help you? "
That protects the cs member, but also it gives the customer some feedback should there be any issues.
And the cs rep would be required to give this number out with the managers doing the jobs they are meant to do by following up any issues.