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Originally Posted by acoolwelshbloke
A customer service rep can talk to you anyway they want, why because they don't have to give their name or an employee ref number where they can be traced in the event of any complaint!
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Strangely enough that's exactly what NTL said when I complained.
---------- Post added at 21:10 ---------- Previous post was at 21:07 ----------
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Originally Posted by andynation
I like to live in hope that not everyone who works for ntl is evil to the core... Or maybe a good kicking from Richard Branson when they have dragged his Virgin brand through the muck.
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I think it's a management policy to provide bad service and most of the staff are as much victims as the customers. I never could understand why Branson allowed his brand to fall in to the hands of NTL. Surely he'll regret it.