[andynation]

I like to live in hope that not everyone who works for ntl is evil to the core. One day someone may even suggest to their manager that they should perhaps improve their service. They might find their jobs more pleasant if everyone ringing them had not been waiting for 30 minutes listening to a woman twitter on about how much ntl is a customer focussed company providing some of the best customer care in the world.

Somehow I doubt it. In 8 years of being constantly told that they had sorted out their problems they are still as bad as ever.

The only way to resolve their problems would be an entire change of management. Or maybe a good kicking from Richard Branson when they have dragged his Virgin brand through the muck.