UncleBooBoo

A customer service rep can talk to you anyway they want, why because they don't have to give their name or an employee ref number where they can be traced in the event of any complaint!

Any company that allows their staff to with hold any details in order to prevent any complaint being made is asking for trouble in the way of poor cs which will cost them customers in the long run.

To be honest if I worked for any company that said it's ok you don't have to say anything other than your first name and I had an angry customer get on my nerves I would tell them to F off too! Why because I know I can't be traced!!!

After all how many paul's work for ntl!