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andynation · 02-08-2006, 19:16

So I finally got through today.

Rang up at 8:57 and asked to be put through. While arguing with the woman who refused to connect me it turned 9:00 and she informed me mid sentence that she could now put him through. How absurd is that....

So got into the queue dead on 9:00, and got through to someone by 10:00 - an hour wait just 1 minute after the line opened!!!!

So after 30mins talking to some guy I think my services have been cancelled. He was a bit vague about that.

But thats not the end.......

The cancellations department cannot arrange for the equipment to be collected (this is NTL after all why would those two departments talk to each other???) so was given another number to call.

It took another 5 calls to different numbers to find out that the equipment I have is so old they don't want it back! (Maybe explains my shockingly bad services)

The whole thing took a further 4 hours to sort out. Wasted a day of my life doing this. But at least after a week of trying it is finally over.

With this house move I have also had to change services with my banks, gas, electric, mobile phone, TV license and all have taken 2 mins no problems, no effort with friendly service.

Contrasted to the NTL hell experience I think I will get Sky & BT in my new house.

Good luck to anyone still with NTL and to anyone thinking about it just don't.

---------- Post added at 19:16 ---------- Previous post was at 18:58 ----------

PS got some new addresses out of NTL today too:

NTL
Moves and Transfers,
Hertford House,
36 Hertford Street,
Coventry,
CV1 1LF.

NTL
Complaints Department,
Concorde Business Park,
Threapwood Road
Wythenshawe
Manchester.
M22 0EA

Am sending my full complaints to them both and also their Chief Operating Officer ( you can find him on their press website ). Recorded delivery of course.

02-08-2006, 19:16	#10
andynation Inactive Join Date: Aug 2006 Posts: 6	Re: How to cancel ntl services? So I finally got through today. Rang up at 8:57 and asked to be put through. While arguing with the woman who refused to connect me it turned 9:00 and she informed me mid sentence that she could now put him through. How absurd is that.... So got into the queue dead on 9:00, and got through to someone by 10:00 - an hour wait just 1 minute after the line opened!!!! So after 30mins talking to some guy I think my services have been cancelled. He was a bit vague about that. But thats not the end....... The cancellations department cannot arrange for the equipment to be collected (this is NTL after all why would those two departments talk to each other???) so was given another number to call. It took another 5 calls to different numbers to find out that the equipment I have is so old they don't want it back! (Maybe explains my shockingly bad services) The whole thing took a further 4 hours to sort out. Wasted a day of my life doing this. But at least after a week of trying it is finally over. With this house move I have also had to change services with my banks, gas, electric, mobile phone, TV license and all have taken 2 mins no problems, no effort with friendly service. Contrasted to the NTL hell experience I think I will get Sky & BT in my new house. Good luck to anyone still with NTL and to anyone thinking about it just don't. ---------- Post added at 19:16 ---------- Previous post was at 18:58 ---------- PS got some new addresses out of NTL today too: NTL Moves and Transfers, Hertford House, 36 Hertford Street, Coventry, CV1 1LF. NTL Complaints Department, Concorde Business Park, Threapwood Road Wythenshawe Manchester. M22 0EA Am sending my full complaints to them both and also their Chief Operating Officer ( you can find him on their press website ). Recorded delivery of course.