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KeriT · 01-08-2006, 19:25

well I gave them a go because at the time there was no BT line so the alternative was no phone. Thankfully BT did eventually sort out a line for me so I went back to them 2 weeks ago.

Thanks loads for the suggestion about the call being on my itemised bill. I called back to try this and spoke to a different person and amazingly this time she found the note of my original call to cancel the contract - it hadnt been actioned, but at least they had the proof that I had called so the fault was definitely theirs. No idea how she found it when 5 previous people hadn't?? Anyway, I think she is wonderful (of course I'll wait til I get it in writing before celebrating properly).

So I think my advice to anyone else is keep trying as there are a few good members of staff out there!

01-08-2006, 19:25	#5
KeriT Inactive Join Date: Jul 2006 Posts: 2	Re: How to disconnect? well I gave them a go because at the time there was no BT line so the alternative was no phone. Thankfully BT did eventually sort out a line for me so I went back to them 2 weeks ago. Thanks loads for the suggestion about the call being on my itemised bill. I called back to try this and spoke to a different person and amazingly this time she found the note of my original call to cancel the contract - it hadnt been actioned, but at least they had the proof that I had called so the fault was definitely theirs. No idea how she found it when 5 previous people hadn't?? Anyway, I think she is wonderful (of course I'll wait til I get it in writing before celebrating properly). So I think my advice to anyone else is keep trying as there are a few good members of staff out there!