Hello all
I've just been reading through some of the posts about complaining and disconnecting from NTL with a growing sense of dread. I was warned off NTL when I moved into this area, but as BT couldn't get their act together I thought I'd give them a go - the salesman suggested a 30 day trial as I wasn't sure. Anyway, I wasn't too impressed so cancelled well within the 30 days. Phoned last Friday to check why I hadn't got a final bill, and was told they had no record of that call to disconnect, and I had to phone back today to speak to someone else. Phoned today, but was told that the 30 days expired last Friday, so it was now too late to cancel the contract!
Haven't paid them anything yet, but really don't want to end up with debt collectors chasing me. Was in tears after spending 3 hours on the telephone to them this morning - just sooo frustrating. Anyway, I have done as they requested and written to their complaints people in Manchester, but having read some of the other stories I'm not holding my breath.
Does anyone have any advice??
Thanks so much
KeriT