[festoid]

Since March when I threatened to leave to Tiscali, retentions offered me telephone rental, talk unltd 24 and 10MB broadband for £32.99. I received my telephone contract stating free line rental, with £14 for talk unltd 24.

However since that time, i have been billed £11+ every month for the line rental, plus £14+ for talk unltd 24, and my seperate bill for BB, initially was for £17.50 (supposedly for 3 months according to the bill), now it has gone back to full price of £34.99. Having phone CS and spoken to retentions numerous times, the bill still isn't correct.

The last call to CS resulted in the lady saying my bill had been corrected, however when I asked regarding the line rental refund from April, she stated I would have to send a copy of my rental agreement in , to get a refund from then, why should I have to do this, they should know how much I have to pay each month.

My question is this, I am mightily peeved, they can't get their act together and bill me the correct amount as promised in March. As my telephone agreement says free line rental, and they are charging me for the line rental, are they in breech of contract, such that i can cancel at any time, without penalty?