Well got everything sorted with retentions.
Albeit a long time on hold whole thing took an hour and a half but worth it. I've been paying top whack for years, so thanks to talk talk the market is now more competitive.
Well done to NTL for being responsive enough to price match and not give customers a hard time over it. It will pay them back in the end as customer loyalty is built on such. Hopefully if everything is in order when the bill arrives I will be happy and all thats left for me now is to cancel the BT engineer for next week.
I imagine their income will fall drastically because of the TT offer but at least they'll have some income from me as opposed ton none if had proceeded with the switch.
We'll wait and see how long this lasts etc got the nearest to talk talk as poss, ok not FREE international calls but the £1.50 price plan thrown in which is ok for me as i can call mobiles abroad as cheap as a landline and get to keep my 10meg BB. Would have had to wait for about 10weeks for the TT BB to come on line so we'll see what shakes.
Ok just to say also i've always found NTL Cs to be both polite and always eager to help sort probs out even if sometimes it messes up and takes a while. Wheras from my memory of my 12 years with BT i wouldn't have said the same. O2 are the worst though, they mess your bill and wont even admit its wrong. most of the bods have no idea how their own billing system works.
I'm not going into detail but I'm amazed they still have any customers. Great offers on the telly but god forbid what happens when all your minutes just vanish into thin air and your billed for what are supposed to be free calls. Imagine a company that refuses to fix it denies its wrong and leaves you the only option to write to them with a pen and paper
Believe me I'm like a dog biting your leg but i could get nowhere with these guys. What can you do when the person lacks any fundamental understandin of how their own rollover minutes work.
Sorry for the off topic rant...feel better now.
