Cable Forum - View Single Post - How do you fix NTL billing when staff can't?

MovedGoalPosts · 28-07-2006, 14:26

So has anyone at ntl actually taken ownership of your problem, given you a personal contact name, so you can keep dealing with them rather than going round in circles? The MD idea is nice, but realistically he's going to delegate it back down the line, as chances are he hasn't a clue how to manipulate the ntl computer systems, but yes he should retain an overview to see that it has been addressed, sounds like that hasn't happened?

28-07-2006, 14:26	#4
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: How do you fix NTL billing when staff can't? So has anyone at ntl actually taken ownership of your problem, given you a personal contact name, so you can keep dealing with them rather than going round in circles? The MD idea is nice, but realistically he's going to delegate it back down the line, as chances are he hasn't a clue how to manipulate the ntl computer systems, but yes he should retain an overview to see that it has been addressed, sounds like that hasn't happened?